First Identify the Reward Source
AdMaven, Lockr, daily rewards, and redeemed reward grants are different systems. Tell support exactly which source you used.
Common Problems
- task page keeps loading
- Forbidden or 403 response
- task completed but no reward appeared
- reward says redeemed, expired, or unavailable
- browser or network blocked the provider
Before Contacting Support
- Refresh and sign in again.
- Allow JavaScript and cookies.
- Disable VPN/proxy and aggressive ad or script blocking for the attempt.
- Try another supported browser.
- Do not repeat the same task many times in quick succession.
Information Support Needs
Send:
- AdMaven, Lockr, or exact reward/task name
- exact error
- approximate completion time
- account email or user ID
- screenshot
- whether the provider showed completion
Ad-related provider failures require human review. Support cannot manually mark an external task complete without evidence from the provider.