Home Updates & News Private Request Packs Are Retired

Private Request Packs Are Retired

Last updated on Apr 19, 2026

Overview

Private Request Packs are retired and are no longer available for new purchases or new submissions.

This service will not be returning.

Important

  • do not rely on old links, bookmarks, or screenshots that still mention pack requests
  • do not buy or submit anything expecting new private pack fulfillment
  • if you see an old pack-related page or option, treat it as outdated

What If I Already Paid Recently?

If you made a recent purchase related to a retired pack request and need help, contact support and include:

  • your Order ID from the Payments Tab
  • the approximate purchase time
  • the amount and currency used
  • any useful payment screenshot or receipt

Support can then review the order and the available resolution options.

Where To Get Help

Please contact support through the Help & Support Hub if you need manual review of a recent order.